Date Effective: May 2023

Please take the time to read these terms and conditions.   Your access to and use of all information on Our Website including purchase of Our Services/product/s is provided subject to the following terms and conditions:

Definitions
In these terms and conditions:
“Service” means Memberships, Mentorship, Coaching, Online Courses, Protocols, Energy Services/Work, Reiki Sessions (1:1 and Group), Meditation Sessions and Written Content (including blogs, reviews and tips).
“Website” means the website www.yanaholisticwellness.com.
“We”, “Us”, “Our” means Yana Holistic Wellness Pty Ltd (ABN 75 667 479 021) and any subsidiaries, affiliates, employees, officers, agents or assigns.

In these terms the singular includes the plural and vice versa.

Use
The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this Website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.
If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

Site Access
When you visit our Website, we give you a limited licence to access and use our information for personal use.
Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this Website without our prior written permission.
The licence to access and use the information on our Website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our Website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our Website.

Accuracy Of Content
We have taken proper care and precautions to ensure that the services/information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice or self diagnosis.
It is strongly recommended that you seek a licensed healthcare professional for any physical or psychological ailment you may have, and always consult a doctor before making any changes to your existing medical care, including starting or stopping any medication and/or treatment. 

Fees & Pricing
Certain content offered through our Services is available to you for a fee (“Paid Content”).  We use a third-party payment processor (the “Payment Processor”) to link your credit card account to the Services.  The processing of payments or credits, as applicable, in connection with your use of the Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these terms.  We are not responsible for any errors by the Payment Processor.  In connection with your use of the Services, we will obtain certain transaction details, which we will use solely in accordance with its Privacy Policy.

All prices listed are in Australian Dollars (AUD) and are exclusive of 10% GST, in which GST will be added at the check out or point of payment/sale. We endeavour to ensure that our price list is current.  Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.  If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.

Energy Work &  Services
Energy healing complements, and does not replace, conventional medicine and medical treatments. Clients are advised to seek medical advice as normal. Do not discontinue medications without first seeking the advice of your doctor.

If at any time during the session, you feel unwell or uneasy, please advise your healer. You’re welcome to provide insights/experiences during the session if it will assist in the session, or you can advise upon the closure of the session.

Energy Work Practitioners do not diagnose conditions, nor do they prescribe substances, perform medical treatment, or interfere with the treatment of a licensed medical professional. We are not healthcare professionals, and therefore, all treatments received from practitioners at Yana Holistic Wellness Pty Ltd, are not to be construed as a substitute for medical examination, diagnosis or treatment. Only a licensed medical professional is deemed qualified to make any diagnosis or give treatment recommendation.

Client Acknowledgements
By using our Services, you verify that all information is correct and current to the best of my knowledge. You understand that any information provided is for safety purposes and will be kept strictly confidential. You understand energy healing is a natural, non-invasive modality to help bolster your own ability to heal and should not replace urgent or essential medical treatment by a medical practitioner.
By using our Services, you hereby give consent to receive energy healing treatment (aka: Services), acknowledge and agree that you are doing so at your own risk. Your health and safety with respect to such Services are your sole responsibility. Your decision to receive Services is voluntary, and you know of, understand and assume any and all the risks associated therewith.

Healer Acknowledgements
Our practitioners agree to perform your healing session with pure, loving intention in order to serve your greatest and highest good, and will also advise you of what to expect before, during and after the session has been completed. 

Cancellations & Refunds
Cancellations made within 72 hours for Reiki 1:1 services only will receive a refund of their appointment, less a $15 administration fee, or may reschedule for a future session with that session already paid in full.
For Reiki services, a 50% refund is offered for cancellations within 48 hours.
NO REFUNDS are given for cancellations within 24 hours of scheduled appointment.
NO REFUNDS are given for group sessions.
NO REFUNDS are given for Online courses and Protocols.

To cancel your appointment, please use the link in your confirmation or reminder email, or email us at support@yanaholisticwellness.com.

To rebook another appointment, please use our booking system online here.

To cancel your appointment with less than 24 hours notice, please respond to your automated text reminder, or contact us by email at support@yanaholisticwellness.com.

Links To External Websites
This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that We endorse or approve of the linked website, its contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless We have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Intellectual Property, Trademarks And Copyrights
We hold the copyright to, or have the licence to use,  the content of this Website, including all applets, uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by us, in which case we may require you to sign a Licence Agreement.
All trademarks, brands and logos generally identified either with the symbols “TM” or “®” or “COPYRIGHT®” which are used on this Website are either owned by us or we have a licence to use them.  Your access to our Website does not license you to use those marks in any commercial way without our prior written permission.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: support@yanaholisticwellness.com.

Warranty
Whilst we have taken all due care in providing the information on our Website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
We also take all due care in ensuring that our Website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our Website or any linked website.

Limitation Of Liability
To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.

Indemnification For Loss Or Damage
You agree to indemnify us and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of NSW, Australia.  Any disputes concerning this Website are to be resolved by the courts having jurisdiction in New South Wales, Australia.
We retain the right to bring proceedings against you for breach of these terms and conditions, in your country of residence or any other appropriate country or jurisdiction.

Information collection
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

Confidentiality
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Other Terms
We reserve the right to amend this at any time and your use of the Website following any amendments will represent your agreement to be bound by these terms and conditions as amended.